Adept workbench
Investment & Insurance Sales Foundations
An Adept sales-enablement course for advisors and reps who sell investments, mutual funds, and insurance. Principles-first with Canadian regulatory framing (CIRO, provincial securities & insurance regulators, registered accounts, segregated funds). Covers product fundamentals, Know-Your-Client and suitability, ethics and disclosure, and a compliant sales conversation.
SME workbench
Edit AI-drafted concepts, sign each as approved, then deploy the verified snapshot to learners. Changes save automatically in this browser.
How do I know what to edit and approve?
Every AI-drafted concept below carries a short list of review hints — short prompts pointing you at the part most worth scrutinising (lesson length, missing summaries, single-question quizzes, etc.). Use them as a checklist, not a finish line.
- Check facts against the source documentsyou uploaded — your signature means “this matches that source today”.
- Edit before you approve— saved edits move a concept to “edited — needs approval”; an explicit Approve click signs and timestamps it.
- Reject anything you can't validate. Rejected concepts don't ship in the next deploy.
- Deploys reset signatures— every new deploy needs fresh sign-offs across the approval chain. Old signatures never apply to a new snapshot.
Approval chain
A demo of the multi-level sign-off a production rollout uses. Each level signs against what they own — content, structure, policy. Deploying clears every signature.
Subject-matter expert
Signs that the content is factually accurate against the source documents.
Not yet signed.
L&D lead
Signs that the structure, success criteria, and applied practice are sound.
Not yet signed.
Compliance reviewer
Signs (for compliance / regulated journeys) that wording matches the controlling policy.
Not yet signed.
Live-since & expiration
When did the current snapshot go live to learners — and when must it be refreshed? Compliance and certification journeys typically expire after a year; others stay live until the source material changes.
Source documents — what to upload, and for whom
The pack is only as accurate as the source material the SME signs against. Upload the documents that anchor each section, and tag the audienceeach one is for — the same word “policy” means different things to L1 support, to engineers, and to the compliance team.
Pick the right document for the audience
- Compliance/regulated — upload the *policy text + revision date*, plus your internal control mapping. Generic vendor whitepapers don't count as source-of-truth.
- Role onboarding — upload SOPs the role actually uses, the runbooks they follow, and the 30/60/90-day checklist. Not the job-ad text.
- Tool adoption — vendor docs plus your internal config decisions (which features are on/off in your tenant).
- Coding skill — redacted production code samples, internal style guide, and review comments from real PRs.
- Certification — official exam blueprint, past scenarios, and the vendor reference for the version learners will sit.
Add a source
Section 1: Foundations of investing
The four ideas every product conversation rests on: risk and return, compounding, asset classes, and diversification.
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1.1
Risk and return travel together
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1.2
Time value of money and compounding
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1.3
The main asset classes
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1.4
Diversification and asset allocation
Section 2: Understanding mutual funds
What a fund actually is, the main types, why fees quietly decide outcomes, and how to read performance honestly.
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2.1
What a mutual fund is (units and NAV)
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2.2
The main fund types
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2.3
Fees matter: MER, loads, and trailers
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2.4
Active vs passive, and reading performance honestly
Section 3: Registered & non-registered accounts (Canada)
The tax-advantaged containers Canadians invest through — RRSP/RRIF, TFSA/FHSA, RESP — plus non-registered basics.
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3.1
RRSP and RRIF
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3.2
TFSA and FHSA
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3.3
RESP — saving for education
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3.4
Non-registered accounts and taxation basics
Section 4: Insurance essentials
Why insurance exists, the main life and living-benefit products, and where annuities and segregated funds fit.
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4.1
Why insurance: managing risk
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4.2
Life insurance: term vs permanent
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4.3
Living benefits: disability and critical illness
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4.4
Annuities and segregated funds
Section 5: Know Your Client & suitability
The legal and ethical core of selling: knowing your client, knowing your product, profiling risk, and recommending what's actually suitable.
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5.1
Know Your Client (KYC) and Know Your Product (KYP)
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5.2
Risk profiling: capacity vs tolerance
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5.3
The financial needs analysis
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5.4
Suitability and the client's best interest
Section 6: Ethics, compliance & disclosure
Conflicts of interest, plain-language disclosure, professional conduct, and the record-keeping that protects clients and you.
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6.1
Conflicts of interest and how you're paid
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6.2
Disclosure and plain-language transparency
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6.3
Professional conduct and ethics
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6.4
Complaints, records, and privacy
Section 7: The sales conversation
A repeatable, ethical sales process: prospecting and discovery, presenting the solution, handling objections, and closing well.
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7.1
Prospecting and discovery
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7.2
Presenting and matching the solution
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7.3
Handling objections without pressure
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7.4
Closing and onboarding
Section 8: Servicing & growing the book
What happens after the sale: reviews and rebalancing, acting on life events, earning referrals ethically, and retaining clients for the long run.
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8.1
Reviews and rebalancing
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8.2
Life events that trigger advice
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8.3
Earning referrals ethically
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8.4
Retention and lifetime value