WorkbenchSME — Effective workplace communication

Adept workbench

Effective workplace communication

General B2B pack — pre-approved baseline content on async writing, status updates, productive 1:1s, and feedback that lands. Customers swap any concept via the SME workbench.

SME workbench

Edit AI-drafted concepts, sign each as approved, then deploy the verified snapshot to learners. Changes save automatically in this browser.

Total4
Approved0
Edited0
Rejected0
Not yet deployed.

How do I know what to edit and approve?

Every AI-drafted concept below carries a short list of review hints — short prompts pointing you at the part most worth scrutinising (lesson length, missing summaries, single-question quizzes, etc.). Use them as a checklist, not a finish line.

  • Check facts against the source documentsyou uploaded — your signature means “this matches that source today”.
  • Edit before you approve— saved edits move a concept to “edited — needs approval”; an explicit Approve click signs and timestamps it.
  • Reject anything you can't validate. Rejected concepts don't ship in the next deploy.
  • Deploys reset signatures— every new deploy needs fresh sign-offs across the approval chain. Old signatures never apply to a new snapshot.

Approval chain

A demo of the multi-level sign-off a production rollout uses. Each level signs against what they own — content, structure, policy. Deploying clears every signature.

  1. Subject-matter expert

    Signs that the content is factually accurate against the source documents.

    Not yet signed.

  2. L&D lead

    Signs that the structure, success criteria, and applied practice are sound.

    Not yet signed.

  3. Compliance reviewer

    Signs (for compliance / regulated journeys) that wording matches the controlling policy.

    Not yet signed.

Live-since & expiration

When did the current snapshot go live to learners — and when must it be refreshed? Compliance and certification journeys typically expire after a year; others stay live until the source material changes.

Live sinceNot deployed
ExpiresNo expiry set
Refresh window
Set expiry policyCompliance / cert / tool-adoption packs: 90–365 days. Onboarding / language / domain: leave blank.

Source documents — what to upload, and for whom

The pack is only as accurate as the source material the SME signs against. Upload the documents that anchor each section, and tag the audienceeach one is for — the same word “policy” means different things to L1 support, to engineers, and to the compliance team.

Pick the right document for the audience

  • Compliance/regulatedupload the *policy text + revision date*, plus your internal control mapping. Generic vendor whitepapers don't count as source-of-truth.
  • Role onboardingupload SOPs the role actually uses, the runbooks they follow, and the 30/60/90-day checklist. Not the job-ad text.
  • Tool adoptionvendor docs plus your internal config decisions (which features are on/off in your tenant).
  • Coding skillredacted production code samples, internal style guide, and review comments from real PRs.
  • Certificationofficial exam blueprint, past scenarios, and the vendor reference for the version learners will sit.

Add a source

Section 1: Communicating async + running 1:1s

Four high-leverage habits — when to skip the meeting, how to write a status update that doesn't need one, how a 1:1 earns its slot, and how to give feedback that actually changes behaviour.

  • C1.1

    Async vs sync — when to use which

    AI draft
  • C1.2

    Writing a status update that doesn't need a meeting

    AI draft
  • C1.3

    Running a productive 1:1 — IC + manager view

    AI draft
  • C1.4

    Giving feedback that lands

    AI draft